3.3. Quantifying and prioritising the process

The process map from 3.2 provides the baseline for the business case.

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3.2. Mapping how the process runs today

Once a process has passed the first screen in 3.1, map how the work actually moves from input to outcome today.

3.4. Defining the proposed process

Use the current-state map and economics from the previous lessons to define the proposed process.